🔒 Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you provide directly to us through our floating label forms and enhanced user interface, including:

• Username and email address
• Phone number for SMS notifications (optional)
• Full name, date of birth, and address (for KYC verification)
• Government-issued identification documents
• Bank account information (for withdrawals)
• Profile information and preferences

Automatically Collected Information

We automatically collect certain information when you use our platform:

• IP address and location data
• Device information (browser, operating system)
• Usage patterns and platform interactions
• Challenge and tournament participation data
• Transaction and wallet activity
• Performance statistics and game results

2. Mobile Device and Usage Data

Our mobile-first platform collects additional information to enhance your mobile experience:

Mobile Device Information

• Device type, model, and operating system version
• Screen resolution and touch interaction patterns
• Mobile network information and connection quality
• App usage patterns and navigation preferences
• Mobile push notification preferences and tokens

Mobile Navigation Data

• Hamburger menu usage and preferences
• Bottom navigation interaction patterns
• Touch gesture data and interface optimization
• Mobile form completion and floating label interactions

3. Payment Gateway Information

We securely process payments through four integrated payment gateways:

Payment Gateway Data

• Paystack: Transaction IDs, payment references, and bank information
• Flutterwave: Transaction references, payment methods, and currency data
• PayPal: PayPal account information, transaction IDs, and payout batch details
• Stripe: Payment intent IDs, card metadata (not full card numbers), and express account information

Financial Security

• We never store complete credit card or bank account numbers
• All payment data is encrypted and processed through secure gateways
• Transaction history is maintained for security and compliance purposes
• All payment gateways comply with PCI DSS standards

4. Notification Preferences

Our comprehensive notification system handles multiple communication channels:

Email Notification Data

• Email addresses for account communications
• Email preferences and frequency settings
• Delivery status and engagement tracking
• SMTP, SendGrid, and Mailgun delivery metrics

SMS Notification Data

• Phone numbers for SMS notifications
• SMS delivery preferences and timing
• Termii, Twilio, and Nexmo delivery tracking
• International SMS routing and compliance data

In-App Notifications

• Push notification tokens and device registration
• Notification interaction and engagement data
• Real-time notification delivery status
• Notification preferences and customization settings

5. How We Use Your Information

We use your information for the following purposes:

Service Provision

• Creating and managing your account
• Processing challenges, tournaments, and competitions
• Handling deposits, withdrawals, and transactions
• Providing customer support
• Maintaining leaderboards and statistics

Security and Compliance

• Verifying your identity (KYC/AML compliance)
• Preventing fraud and suspicious activities
• Ensuring fair play and detecting cheating
• Complying with legal and regulatory requirements

Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionalities
• Personalizing your gaming experience
• Conducting research and analytics

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Payment processors (Paystack, Flutterwave)
• KYC verification services (QoreID)
• Cloud hosting and storage providers
• Analytics and monitoring services
• Customer support platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• SSL/TLS encryption for all data transmissions
• AES-256 encryption for stored sensitive data
• Secure database storage with access controls
• Regular security audits and penetration testing
• Multi-factor authentication for admin access

Operational Security

• Strict access controls and employee training
• Regular security monitoring and incident response
• Secure development practices
• Regular backups and disaster recovery procedures

5. KYC Verification

To comply with financial regulations and ensure platform security, we require identity verification:

KYC Process

• Collection of identity documents and personal information
• Verification through our trusted partner QoreID
• Ongoing monitoring for suspicious activities
• Secure storage of verification data

Data Handling

• KYC data is encrypted and stored securely
• Access is limited to authorized personnel only
• Data is retained as required by law
• You can request deletion after account closure

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential cookies: Required for platform functionality
• Performance cookies: Help us analyze usage and improve performance
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used for targeted advertising (with your consent)

Managing Cookies

You can control cookies through your browser settings, but note that disabling certain cookies may affect platform functionality.

7. Your Rights

You have the following rights regarding your personal information:

Access and Portability

• Request a copy of your personal data
• Export your data in a machine-readable format
• View your data processing activities

Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your account and data
• Withdraw consent for optional data processing

Control and Objection

• Object to certain data processing activities
• Request restriction of processing
• Opt-out of marketing communications

To exercise these rights, contact us at privacy@agamec.com

8. Data Retention

We retain your information for different periods based on the type of data and legal requirements:

• Account data: Until account deletion + 30 days
• Transaction records: 7 years (regulatory requirement)
• KYC documents: 5 years after account closure
• Marketing data: Until you withdraw consent
• Support communications: 3 years

9. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Payment Processors: Paystack, Flutterwave, PayPal, Stripe
• Identity Verification: QoreID
• Analytics: Google Analytics (anonymized data)
• Support: Customer service platforms

We encourage you to review the privacy policies of these third-party services.

10. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting a notice on our platform
• Sending an email notification
• Updating the "Last updated" date

Your continued use of our platform after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: