At {{ $platformSettings['platform_name'] ?? 'Agamec' }}, we are committed to protecting your privacy and ensuring the security of your personal information across our mobile-optimized platform, multiple payment gateways, and comprehensive notification systems.
This Privacy Policy explains how we collect, use, store, and protect your data when you use our gaming platform.
2. Mobile Device and Usage Data
Our mobile-first platform collects additional information to enhance your mobile experience:
Mobile Device Information
- Device type, model, and operating system version
- Screen resolution and touch interaction patterns
- Mobile network information and connection quality
- App usage patterns and navigation preferences
- Mobile push notification preferences and tokens
Mobile Navigation Data
- Hamburger menu usage and preferences
- Bottom navigation interaction patterns
- Touch gesture data and interface optimization
- Mobile form completion and floating label interactions
3. Payment Gateway Information
We securely process payments through four integrated payment gateways:
Payment Gateway Data
- Paystack: Transaction IDs, payment references, and bank information
- Flutterwave: Transaction references, payment methods, and currency data
- PayPal: PayPal account information, transaction IDs, and payout batch details
- Stripe: Payment intent IDs, card metadata (not full card numbers), and express account information
Financial Security
- We never store complete credit card or bank account numbers
- All payment data is encrypted and processed through secure gateways
- Transaction history is maintained for security and compliance purposes
- All payment gateways comply with PCI DSS standards
4. Notification Preferences
Our comprehensive notification system handles multiple communication channels:
Email Notification Data
- Email addresses for account communications
- Email preferences and frequency settings
- Delivery status and engagement tracking
- SMTP, SendGrid, and Mailgun delivery metrics
SMS Notification Data
- Phone numbers for SMS notifications
- SMS delivery preferences and timing
- Termii, Twilio, and Nexmo delivery tracking
- International SMS routing and compliance data
In-App Notifications
- Push notification tokens and device registration
- Notification interaction and engagement data
- Real-time notification delivery status
- Notification preferences and customization settings
5. How We Use Your Information
We use your information for the following purposes:
Service Provision
- Creating and managing your account
- Processing challenges, tournaments, and competitions
- Handling deposits, withdrawals, and transactions
- Providing customer support
- Maintaining leaderboards and statistics
Security and Compliance
- Verifying your identity (KYC/AML compliance)
- Preventing fraud and suspicious activities
- Ensuring fair play and detecting cheating
- Complying with legal and regulatory requirements
Platform Improvement
- Analyzing usage patterns to improve our services
- Developing new features and functionalities
- Personalizing your gaming experience
- Conducting research and analytics
4. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- SSL/TLS encryption for all data transmissions
- AES-256 encryption for stored sensitive data
- Secure database storage with access controls
- Regular security audits and penetration testing
- Multi-factor authentication for admin access
Operational Security
- Strict access controls and employee training
- Regular security monitoring and incident response
- Secure development practices
- Regular backups and disaster recovery procedures
5. KYC Verification
To comply with financial regulations and ensure platform security, we require identity verification:
KYC Process
- Collection of identity documents and personal information
- Verification through our trusted partner QoreID
- Ongoing monitoring for suspicious activities
- Secure storage of verification data
Data Handling
- KYC data is encrypted and stored securely
- Access is limited to authorized personnel only
- Data is retained as required by law
- You can request deletion after account closure
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential cookies: Required for platform functionality
- Performance cookies: Help us analyze usage and improve performance
- Preference cookies: Remember your settings and preferences
- Marketing cookies: Used for targeted advertising (with your consent)
Managing Cookies
You can control cookies through your browser settings, but note that disabling certain cookies may affect platform functionality.
7. Your Rights
You have the following rights regarding your personal information:
Access and Portability
- Request a copy of your personal data
- Export your data in a machine-readable format
- View your data processing activities
Correction and Deletion
- Update or correct inaccurate information
- Request deletion of your account and data
- Withdraw consent for optional data processing
Control and Objection
- Object to certain data processing activities
- Request restriction of processing
- Opt-out of marketing communications
To exercise these rights, contact us at privacy@agamec.com
8. Data Retention
We retain your information for different periods based on the type of data and legal requirements:
- Account data: Until account deletion + 30 days
- Transaction records: 7 years (regulatory requirement)
- KYC documents: 5 years after account closure
- Marketing data: Until you withdraw consent
- Support communications: 3 years
9. Third-Party Services
Our platform integrates with third-party services that have their own privacy policies:
- Payment Processors: Paystack, Flutterwave, PayPal, Stripe
- Identity Verification: QoreID
- Analytics: Google Analytics (anonymized data)
- Support: Customer service platforms
We encourage you to review the privacy policies of these third-party services.
10. Children's Privacy
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting a notice on our platform
- Sending an email notification
- Updating the "Last updated" date
Your continued use of our platform after changes become effective constitutes acceptance of the updated policy.