@extends('layouts.app') @section('title', 'FAQ - ' . ($platformSettings['platform_name'] ?? 'Gaming Platform')) @section('content')

How do I use the mobile navigation features?

+

Our mobile-first design includes several navigation features:

  • Hamburger Menu: Tap the three lines (☰) in the top corner for slide-out navigation
  • Bottom Navigation: Quick access to core features at the bottom of your screen
  • Touch Optimization: All buttons and links are optimized for mobile touch
  • Auto-Close: Menus automatically close when you tap outside them

The interface adapts seamlessly to your device size for the best gaming experience!

What are floating label forms?

+

Our modern form system includes:

  • Floating Labels: Labels that move up when you start typing
  • Real-time Validation: Instant feedback on form errors
  • Quick Selection: Pre-filled buttons for common values (like wager amounts)
  • Enhanced UX: Better accessibility and visual feedback

This makes form filling faster and more intuitive across all devices!

What payment methods do you support?

+

We support 4 major payment gateways for maximum convenience:

  • Paystack: Popular in Nigeria and Africa with bank transfers and cards
  • Flutterwave: Multi-currency support across Africa and beyond
  • PayPal: Global payments and instant international transfers
  • Stripe: Worldwide coverage with advanced fraud protection

Choose the payment method that works best for your location and preferences!

How fast are withdrawals?

+

Withdrawal times vary by payment gateway:

  • Paystack: 24-48 hours to Nigerian banks
  • Flutterwave: 1-3 business days depending on country
  • PayPal: Instant to PayPal balance, 1-2 days to bank
  • Stripe: 2-7 business days depending on location

All transactions are processed securely with full tracking available in your wallet!

How do I receive notifications?

+

Our multi-channel notification system includes:

  • Email Notifications: SMTP, SendGrid, and Mailgun integration
  • SMS Notifications: Termii, Twilio, and Nexmo support
  • In-App Notifications: Real-time updates within the platform
  • Push Notifications: Mobile alerts for important events

You can customize your notification preferences in your account settings!

What notifications will I receive?

+

You'll receive notifications for:

  • Challenge invitations and acceptances
  • Tournament invitations and updates
  • Payment confirmations and withdrawals
  • Account verification reminders
  • Security alerts and login notifications
  • Competition results and winnings

Stay informed about all your gaming activities with our comprehensive notification system!

How do I create an account?

+

Creating an account with our modern registration system is simple:

  1. Click the "Register" button on the homepage
  2. Fill in the floating label form with your username, email, and password
  3. Verify your email address through our notification system
  4. Complete your profile setup with enhanced security features

Once registered, you can start participating in challenges immediately using our mobile-optimized interface!

What are the different user roles?

+

Our enhanced role-based access control system includes:

  • Basic User: New players starting their journey (up to ₦500 challenges)
  • Premium User: Experienced players (up to ₦20,000 challenges)
  • Creator: Content creators and tournament organizers (up to ₦200,000)
  • Admin: Platform administrators with full access

Roles are assigned based on activity, performance, and contributions to the community with our secure enum-based permission system.

How do I change my password?

+

To change your password:

  1. Go to your Profile settings
  2. Click on "Change Password"
  3. Enter your current password
  4. Enter and confirm your new password
  5. Click "Update Password"

How do challenges work?

+

Challenges are competitive matches between players:

  1. A player creates a challenge with a wager amount
  2. Another player accepts the challenge
  3. Both players compete in the specified game
  4. Players submit proof of their results
  5. If both agree on the winner, funds are distributed
  6. If there's disagreement, a dispute is raised for admin review

What happens if someone doesn't show up?

+

If a player doesn't show up for a challenge:

  • Wait for the agreed time plus a 15-minute grace period
  • Submit proof of the opponent's absence
  • The challenge will be marked as won by forfeit
  • Repeated no-shows result in account penalties

How do I report cheating?

+

To report suspected cheating:

  1. Click "Dispute" on the challenge
  2. Select "Cheating/Unfair Play" as the reason
  3. Provide detailed evidence (screenshots, videos)
  4. Submit additional context in the description

Our team will investigate and take appropriate action.

How do I add money to my wallet?

+

To deposit funds:

  1. Go to your Wallet
  2. Click "Deposit"
  3. Choose your payment method (Paystack, Flutterwave, etc.)
  4. Enter the amount to deposit
  5. Complete the payment process

Deposits are usually processed instantly.

How do I withdraw my winnings?

+

To withdraw funds:

  1. Complete KYC verification (required)
  2. Go to your Wallet and click "Withdraw"
  3. Enter your bank account details
  4. Specify the withdrawal amount
  5. Enter your transaction PIN

Withdrawals are processed within 24-48 hours.

Are there withdrawal limits?

+

Withdrawal limits depend on your verification status:

  • Unverified accounts: No withdrawals allowed
  • KYC verified accounts: ₦1,000 - ₦1,000,000 per transaction
  • Higher tier users: Increased limits available

What is KYC verification?

+

KYC (Know Your Customer) is an identity verification process required to:

  • Withdraw funds from your wallet
  • Access higher-tier features
  • Ensure platform security and compliance
  • Prevent fraud and money laundering

What documents do I need for KYC?

+

You'll need to provide:

  • A valid government-issued ID (NIN, BVN, Driver's License, or Passport)
  • A clear selfie photo
  • Personal information (name, date of birth, address)

All documents must be clear, valid, and match your account information.

How long does KYC verification take?

+

KYC verification typically takes:

  • Automatic verification: Within minutes (if documents are clear)
  • Manual review: 24-48 hours during business days
  • Complex cases: Up to 5 business days

You'll receive email notifications about your verification status.

How secure is my money on the platform?

+

We use multiple security measures:

  • Bank-level encryption for all transactions
  • Secure escrow system for challenge funds
  • Two-factor authentication (2FA) available
  • Regular security audits and monitoring
  • Transaction PINs for sensitive operations

What should I do if my account is compromised?

+

If you suspect unauthorized access:

  1. Change your password immediately
  2. Check your transaction history
  3. Contact support immediately
  4. Enable 2FA if not already active
  5. Review and update your security settings

What games are supported?

+

We support challenges for popular games including:

  • FIFA series
  • Call of Duty
  • Fortnite
  • PUBG Mobile
  • Chess
  • And many more!

New games are added regularly based on community demand.

Do you have a mobile app?

+

Currently, we offer a mobile-optimized website that works great on all devices. Native mobile apps for iOS and Android are in development and will be available soon!

You can bookmark our site on your mobile device for quick access.

I'm having technical issues. What should I do?

+

For technical issues:

  1. Try refreshing the page
  2. Clear your browser cache and cookies
  3. Try a different browser or device
  4. Check your internet connection
  5. Contact support with details about the issue

Didn't find what you're looking for?

Our support team is here to help you with any questions or concerns.

@endsection